Christmas Special — Booking Terms

Version: 13 November 2026. Provider: Transport & Construction Training Institute Pty Ltd trading as FHV Driver Training, RTO 91857, ABN 72 118 080 247.

1. The Christmas offer

• Enter XMAS15 before completing payment at fhv.edu.au. The 15% reduction must appear in the total before you pay. Contact us before paying if it does not.
• The offer applies to new course bookings completed and paid through the website while the promotion is available. A registration, enquiry, unpaid booking or telephone booking does not secure the offer.
• The discount applies to the course fee shown at checkout, including an advertised package where online package booking is available. It does not discount separately itemised government or licence application fees, replacement documents, reassessment or other additional services.
• The code cannot be exchanged for cash, applied retrospectively to an earlier purchase, or combined with another promotional code or additional discretionary discount.
• This is a limited-time Christmas promotion with no fixed closing date. FHV may withdraw it for new bookings. Withdrawal does not change the discount, booked price or terms of a booking already accepted and paid.

2. Payment and commencement within 60 days

• Select an available course and commencement date before paying. The selected course must start no later than 60 calendar days after the payment date, using Sydney local dates. For example, payment on 13 November 2026 requires commencement by 12 January 2027.
• Commencement means attendance at the first scheduled training session; creating an account or completing an enrolment form does not count.
• For a package, each included discounted course must commence within the same 60-day period, in the required prerequisite order. Later assessment or completion dates follow the confirmed training schedule.
• Pay the discounted amount required by the online checkout. Any staged payment arrangement required by applicable prepaid-fee protection requirements will be disclosed before payment; these terms do not override those requirements.
• Available places and prerequisite requirements still apply. Do not purchase a date you cannot attend. If a suitable date within 60 days is not available, contact FHV before paying.
• If FHV causes a delay, you will not lose your booking merely because the 60-day period has passed. The options in section 6 apply.

3. Student cancellation and advance-planning costs

Discounted bookings involve advance arrangements for trainers, assessors, rooms, facilities and equipment. If you cancel or do not attend before training is supplied, FHV may retain an advance-planning and cancellation charge of up to 50% of the discounted fee paid for the affected undelivered training.

The deduction is limited to reasonable, supportable unrecovered costs and losses attributable to your cancellation, after allowing for savings, supplier refunds, redeployment and replacement bookings. Fifty per cent is a ceiling, not an automatic charge. The remaining unused balance will be refunded. The same cost will not be charged twice.

This condition replaces the standard policy’s student-withdrawal refund percentages for XMAS15 bookings. It does not create a second administration fee on top of a deduction for the same loss. See Advance Booking & Administration Costs for the explanation and worked example.

Changes to work commitments or deciding not to proceed do not automatically entitle you to a full refund. This condition does not exclude remedies required by law, and does not apply to an FHV cancellation covered by section 6.

4. Date changes and transfers

Request changes in writing at admin@fhv.edu.au as soon as possible. Your original booking remains in place until FHV confirms a change in writing. Changes depend on available places and prerequisites.

The standard rescheduling fee schedule applies, subject to reasonable costs and any approved waiver:

• More than two business days’ notice: no rescheduling fee.
• Less than two business days’ notice, or non-attendance: High Risk Work Licence courses $250 per course; non-High Risk Work courses $100 per course; truck licensing courses $350 per course.
• At exactly two business days’ notice, the more favourable notice band applies.

Any approved new commencement date must remain within 60 calendar days of the original payment. This replaces the standard three-month rebooking period for this promotion. A date change does not restart the 60 days. An extension may be agreed for exceptional circumstances or where FHV causes the delay.

Transfers to another course or student require written approval under the standard policy; any price difference must be disclosed before agreement. Rescheduling fees and cancellation deductions will not recover the same loss twice. No charge is automatically due for a change required because FHV cannot deliver the original booking.

5. Attendance, prerequisites and exceptional circumstances

Attend on time and bring the identification, licences, evidence and PPE stated in your course information. Complete required enrolment information and meet the course’s published entry requirements. Contact FHV before payment if you are unsure about eligibility or the training requirements.

Missed attendance, late arrival that prevents safe participation, or failure to commence within 60 days does not automatically entitle you to a refund, credit or another place. FHV will consider the circumstances and any cancellation or rebooking outcome under sections 3 and 4. Failure to achieve competency does not by itself create a refund entitlement; any further training or assessment and its cost must be explained before you agree to it.

Serious illness, injury, bereavement or other exceptional circumstances will be considered individually. Contact us promptly; reasonable supporting evidence may be requested. Any adjustment, extension or waiver will be confirmed in writing. Statutory rights are not discretionary.

6. If FHV changes or cancels your course

If FHV cancels your course before it starts, or makes a material date or location change you cannot reasonably accept, you may choose an agreed alternative at no additional cost for the original training, or a refund of the amount paid for the affected undelivered course. No cancellation or administration fee will be deducted for that refund.

If delivery stops after commencement, FHV will offer an appropriate alternative or refund for services not supplied, together with any other remedy required by law. You are not required to accept a credit instead of a refund where a refund is due.

7. Packages and additional services

Package courses must be taken in the required order. If you choose not to proceed with every course in a package, the courses you retain revert to the standalone advertised prices disclosed when you booked, subject to the cancellation-cost limits in section 3 and your statutory rights. This does not authorise an additional retrospective charge above the total package price you agreed to pay.

Any excluded external fees and optional additional services must be disclosed before you purchase them. The promotion does not guarantee a licence, assessment result or qualification without meeting the applicable requirements.

8. Your consumer rights and other policies

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law or other applicable law. Remedies for a failure to supply services as required by law remain available, including refunds where required.

These offer terms replace conflicting standard provisions only for promotional payment, student-cancellation deductions and the 60-day commencement period. The Fees, Refund & Rescheduling Policy otherwise continues to apply, alongside course requirements, fee-protection obligations, the Privacy Notice and the Complaints & Appeals Policy.

The terms disclosed and accepted when you book apply to that booking. Later changes apply to new bookings only, unless you agree otherwise or a change is required by law. An employer or other person booking for a student must make these conditions available to that student before booking.

9. Requests, refunds and complaints

Email admin@fhv.edu.au with your student name, course, booked dates, booking reference and request. FHV will record and explain its decision. Approved refunds will be returned to the original payment method unless another method is agreed. If you disagree with a decision, use our Complaints & Appeals process; this does not limit access to external remedies.

Contact: 02 8766 9810 · admin@fhv.edu.au · 200 Military Road, Yennora NSW 2161.