FHV Driver Training · Yennora, Sydney
Fees, Refund & Rescheduling Policy & Procedure
Last updated: October 2026
Scope
This policy and procedure establishes the requirements for course fees, payment arrangements, transfers, rescheduling, refunds and additional service fees for training and assessment services provided by FHV Driver Training.
The policy is designed to ensure that financial information provided to prospective and enrolled learners is clear, accurate and current, and that fees, payment requirements, refund conditions and rescheduling arrangements are communicated before enrolment and payment of fees.
The policy applies to all learners, employers and staff involved in the enrolment, administration and delivery of training and assessment.
Policy
Fees and Financial Information
FHV Driver Training will provide prospective learners and employers with clear information about applicable course fees, payment arrangements and relevant additional charges before enrolment or booking is confirmed.
Current course fees are published through the FHV Driver Training website, quotations, invoices or other approved enrolment information.
Information provided about fees must be consistent across relevant information sources and must accurately reflect the current Fees Schedule and applicable course arrangements.
Course fees may vary depending on the course, training and assessment requirements, materials required and external assessor or regulatory fees. The current Fees Schedule identifies applicable course fees, additional service charges are outlined within this policy.
FHV Driver Training will not impose fees or charges that have not been appropriately communicated to the learner or employer, except where the additional charge arises from a service or circumstance that was clearly identified in the applicable enrolment or fee information.
Payment
Course fees must be paid before course commencement unless an approved payment plan or employer account arrangement is in place. Payment may be made using approved payment methods, including:
- Credit or debit card
- EFTPOS
- Electronic Funds Transfer (EFT)
- PayID
- Other approved payment methods
A booking may be held provisionally while payment arrangements are being finalised. Enrolment is confirmed once payment has been received and verified, or an approved payment arrangement has been established.
Financial records will be maintained in accordance with the RTO's financial and records management requirements.
Employer-Funded Training
Where an employer has an approved account arrangement, invoices will be issued in accordance with the agreed payment terms. Where an employer does not have an approved account arrangement, course fees must be paid before course commencement.
Where an employer account becomes overdue, FHV Driver Training may require future bookings to be paid in full before course commencement in accordance with the applicable employer agreement.
The party responsible for payment will be determined by the applicable enrolment, quotation, invoice or employer account arrangement.
Where training is employer-funded, certificates or other training documentation may be provided directly to the employer where this has been agreed or is otherwise appropriate.
Payment Plans
Payment plans may be approved for higher-value courses at FHV Driver Training's discretion.
Where a payment plan is approved, the agreed payment amounts and due dates will be documented. Learners experiencing financial hardship may request a review of their payment arrangement. FHV Driver Training will consider such requests on a case-by-case basis. Where agreed payments are not maintained, FHV Driver Training may suspend further training or assessment activity until outstanding fees are resolved, subject to any applicable contractual, regulatory or fee protection requirements.
Course Transfers
Course fees may be transferred to another course where approved by FHV Driver Training. Unless otherwise approved by FHV Driver Training:
- A course fee may only be transferred once
- Course fees cannot be transferred from one learner to another
- The transfer must be recorded in the learner's records
- Any difference in course fees must be addressed before the transfer is confirmed
Any approved exception to the transfer requirements must be authorised by the RTO Manager or delegated authority and recorded.
Rescheduling Requests
Learners who need to change their booking must notify FHV Driver Training as soon as possible. The following rescheduling fees apply unless an exception has been approved:
| Notice Time | Rescheduling Fee |
|---|---|
| More than two (2) business days | No rescheduling fee applies |
| Less than two (2) business days | High Risk Work Licence courses: $250 per course Non-High Risk Work courses: $100 per course Truck licencing course: $350 per course |
| Non-attendance without notice | High Risk Work Licence courses: $250 per course Non-High Risk Work courses: $100 per course Truck licencing course: $350 per course |
Where a learner is unable to attend due to illness and provides appropriate supporting evidence, including a medical certificate where applicable, FHV Driver Training may waive the rescheduling fee at its discretion.
Rebooking
Where a learner does not attend their scheduled course, they must reschedule within three months unless otherwise approved by FHV Driver Training. Where the learner does not reschedule within the applicable period, the course fees may be forfeited.
Refunds
Refund eligibility will be determined in accordance with this policy and the date written notice of withdrawal is received.
Refunds Initiated by FHV Driver Training
Where FHV Driver Training cancels a course before commencement and cannot provide a suitable alternative, the learner will receive a full refund of fees paid for the cancelled training.
Where a course is discontinued after commencement due to circumstances beyond FHV Driver Training's control, FHV Driver Training will provide the learners with the option to:
- Transfer to a suitable alternative course; or
- Receive a refund for training and assessment not yet provided
Any refund will take account of services already provided and applicable fee protection requirements. An administration fee of up to 10% may be deducted where permitted under the applicable circumstances and where the deduction has been appropriately disclosed.
Learner Withdrawal and Refunds
Refund eligibility is based on the date written notice of withdrawal is received. Refund outcomes will be recorded in the learner’s record.
| Notice Period | Refund Entitlement |
|---|---|
| Five (5) business days or more prior to course commencement | Refund of fees paid less a 10% administration fee |
| Less than five (5) but more than two (2) business days prior to commencement | 50% refund of fees paid |
| Within two (2) business days of commencement | No refund |
| Non-attendance without notice | No refund |
| Rescheduled course which is subsequently withdrawn from | No refund |
Exceptional Circumstances
FHV Driver Training may consider requests for a refund or waiver of applicable fees due to serious illness, injury or other exceptional circumstances. Supporting documentation may be requested where appropriate. Requests will be considered on a case-by-case basis by the RTO Manager or delegated authority. The decision and reasons for the decision will be recorded.
Additional Service Fees
Additional fees will be communicated to the learner before the service is provided where practicable.
| Description | Item | Fee |
|---|---|---|
| Replacement of Certificate, Transcript, SoA, Competency Card and/or VoC | Per Certificate of SoA | $50 per copy required |
| Per Transcript | $50 | |
| Per Card | $50 | |
| Course Progress Report | Progress Report | $15 |
| Reassessment | Reassessment | $250 per assessment |
| Printing | Black and white | $0.25 per page |
| Printing | Colour | $0.50 per page |
| Recognition of Prior Learning Assessment | Per Unit | $250 per unit |
| Early Addition to USI Transcript | Per Unit | $100 |
| AfterPay Administration Fee – administration fee will be calculated according to the course fee | Per Unit | $70-$200 |
Replacement Certificates and Other Documents
Requests for replacement Statements of Attainment, certificates, transcripts, competency cards or Verification of Competency cards may be submitted to FHV Driver Training.
Applicable fees must be paid before the replacement request is processed.
Replacement requests will generally be processed within two to three business days following receipt of payment, subject to verification requirements and availability of records.
Fee Protection
FHV Driver Training will manage prepaid fees in accordance with its Fee Protection Policy & Procedure and applicable regulatory requirements. Where fee protection arrangements apply, this policy will be administered consistently with those arrangements.
Contacting FHV Driver Training
If you have a concern, wish to make a complaint or need assistance lodging an appeal, please contact FHV Driver Training.
Transport & Construction Training Institute (trading as FHV Driver Training)
Email: admin@fhv.edu.au
Telephone: 02 8766 9810
Address: 200 Military Road, Yennora NSW 2161
FHV Driver Training may update this policy from time to time to reflect changes to legislation, regulatory requirements, technology or its information-handling practices.
The current version will be made available on the FHV Driver Training website.