FHV Driver Training · Yennora, Sydney
FHV Driver Training Privacy Notice
Last updated: November 2026
About this Privacy Notice
FHV Driver Training is committed to protecting the privacy and confidentiality of personal information collected and held in the course of its business operations.
This Privacy Notice explains how FHV Driver Training collects, uses, stores, protects and discloses personal information about learners, prospective learners, employers, website visitors, staff, trainers, contractors and other individuals who interact with FHV Driver Training.
FHV Driver Training manages personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable, as well as relevant vocational education and training (VET) regulatory requirements.
By providing personal information to FHV Driver Training, individuals acknowledge that their information will be handled in accordance with this Privacy Notice and applicable legal requirements.
What personal information do we collect?
The type of personal information FHV Driver Training collects depends on an individual's relationship with FHV Driver Training and the services provided. Personal information may include:
- Identification information: Full name, date of birth, residential address, contact details, photographic identification and other identity verification documents
- Enrolment information: Course selections, enrolment details, employment information, qualifications, training history and Unique Student Identifier (USI)
- Training and assessment information: Attendance, assessment results, progress, qualifications, statements of attainment and certification records
- Learner support information: Information about language, literacy, numeracy, digital literacy, accessibility requirements, disability, medical conditions or other support needs where relevant
- Employer information: Employer contact details, booking information, workplace details and training requirements
- Payment information: Billing details, payment records, invoices and transaction information
- Communication and feedback: Enquiries, emails, telephone communications, complaints, appeals, surveys and other feedback
- Website information: Information submitted through website forms and, where applicable, technical information collected through website cookies or analytics tools
- Staff and contractor information: Employment details, qualifications, credentials, professional experience, training and other information relevant to engagement with FHV Driver Training
Some of this information may constitute sensitive information under privacy legislation. This includes health information and other information requiring additional privacy protections. FHV Driver Training only collects sensitive information where it is reasonably necessary for its functions and activities and where collection is permitted or authorised by law or the individual's consent, as applicable.
How do we collect personal information?
FHV Driver Training generally collects personal information directly from the individual through:
- Online enquiries and website forms
- Course bookings and enrolment forms
- Identification and verification processes
- Training and assessment activities
- Learner support and consultation processes
- Telephone calls, emails and other correspondence
- Feedback, complaints and surveys
- Employment and contractor recruitment processes
FHV Driver Training may also collect information from employers, authorised representatives, government agencies, regulatory bodies and other third parties where permitted or required by law or where appropriate authorisation has been provided. Where personal information is collected from another source, FHV Driver Training will take reasonable steps to ensure the individual is aware of the collection where required.
Why do we collect and use personal information?
FHV Driver Training collects, holds and uses personal information for legitimate business, training and regulatory purposes, including to:
- Respond to course enquiries and provide information about training services
- Process course bookings and enrolments
- Confirm learner identity and eligibility for training and assessment
- Deliver and administer training and assessment services
- Identify and provide appropriate learner support
- Maintain accurate training, assessment and certification records
- Verify USIs and meet student identifier requirements
- Meet VET regulatory, reporting and recordkeeping obligations
- Communicate with learners, employers and other relevant parties
- Process payments, invoices and refunds
- Manage complaints, appeals and feedback
- Recruit, employ and manage staff, trainers and contractors
- Manage business operations, quality assurance and compliance
- Meet legal, contractual and regulatory obligations
FHV Driver Training will not use personal information for unrelated purposes unless the individual has consented or the use is otherwise permitted or required by law.
How do we disclose personal information?
FHV Driver Training may disclose personal information to other organisations where the disclosure is reasonably necessary for its business operations, authorised by the individual, or required or permitted by law. These organisations may include:
- Regulatory and government authorities: ASQA, SafeWork NSW, the Department of Employment and Workplace Relations, NCVER, the Student Identifiers Registrar, Service NSW and relevant State or Territory training authorities
- Employers and organisations: Where the individual has authorised the disclosure or the disclosure is otherwise permitted or required by law or an applicable contractual or funding arrangement
- Service providers: Organisations providing information technology, student management systems, payment processing, administration, data storage and other business support services
- Professional advisers: Legal, accounting, insurance and other professional service providers where necessary
- Other authorised parties: Organisations or individuals where disclosure is authorised or required by law
FHV Driver Training will only disclose information that is reasonably necessary for the relevant purpose and will take reasonable steps to ensure information is handled appropriately by external service providers.
Payment of a learner's training fees by an employer or another organisation does not automatically give that organisation access to the learner's personal information, training records or assessment results. Disclosure will only occur where authorised by the learner, permitted or required by law, or otherwise permitted under an applicable contractual, funding or regulatory requirement.
National VET data collection
As a Registered Training Organisation, FHV Driver Training is required to collect and report certain learner and training information in accordance with applicable VET data requirements.
Personal information collected for nationally recognised training may be disclosed to the National Centre for Vocational Education Research (NCVER) and relevant government departments and authorities for purposes including:
- Administering and monitoring the VET system
- Meeting government reporting and funding requirements
- Conducting research, evaluation and statistical analysis
- Maintaining national training records and authenticated VET transcripts
- Supporting the monitoring and regulation of registered training organisations
Learners undertaking nationally recognised training will be provided with the current National VET Privacy Notice in addition to this Privacy Notice. This explains the specific collection, use and disclosure of information for national VET data purposes.
Unique Student Identifiers (USIs)
FHV Driver Training collects and verifies USIs in accordance with the Student Identifiers Act 2014 (Cth) and applicable requirements. USIs and related information will only be collected, used or disclosed for authorised purposes and in accordance with applicable student identifier requirements.
How do we store and protect personal information?
FHV Driver Training takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be held in electronic systems, secure databases, digital records and physical files. Security measures may include:
- Restricting access to authorised personnel who require the information for their duties
- Using appropriate system access controls and individual user accounts
- Protecting electronic systems and devices against unauthorised access
- Securely storing physical records
- Taking appropriate precautions when transmitting personal information
- Using appropriate third-party service providers and storage arrangements
- Securely disposing of information when it is no longer required and disposal is permitted
FHV Driver Training takes reasonable steps to ensure personal information remains accurate, complete and up to date. Personal information will be retained in accordance with applicable legislative, regulatory and recordkeeping requirements. When information is no longer required and there is no legal requirement to retain it, FHV Driver Training will take reasonable steps to securely destroy or de-identify it.
Accessing and correcting personal information
Individuals have the right to request access to personal information held about them by FHV Driver Training and to request correction of information that is inaccurate, incomplete, outdated or irrelevant. Requests should be made in writing using the contact details provided in this Privacy Notice. FHV Driver Training may need to verify the identity of the person making the request before providing access or making changes. FHV Driver Training will respond to requests within a reasonable timeframe and provide access or make corrections unless a lawful exception applies. Where FHV Driver Training is unable to provide access or make a requested correction, it will explain the reasons where required by law and advise the individual of any available complaint or review options.
Website privacy and cookies
When individuals visit the FHV Driver Training website, certain technical information may be collected to support website functionality, security and performance. Depending on the website settings and services used, this may include information such as browser type, device information, IP address, pages visited and website usage data. Cookies and similar technologies may be used to improve website functionality, understand website usage and support website performance. Individuals can manage or disable cookies through their browser settings. However, some website features may not function as intended if cookies are disabled.
Privacy complaints and concerns
FHV Driver Training takes privacy concerns seriously and will investigate complaints about the collection, use, storage or disclosure of personal information. Individuals who have a privacy concern or believe their personal information has been mishandled should contact FHV Driver Training in writing using the contact details below. FHV Driver Training will:
- Acknowledge and assess the complaint
- Investigate the circumstances fairly and confidentially
- Provide a response within a reasonable timeframe
- Explain the outcome and any action taken
- Implement corrective action where a privacy issue is identified
If an individual is not satisfied with FHV Driver Training's response, they may be able to refer their complaint to the Office of the Australian Information Commissioner (OAIC), subject to the OAIC's jurisdiction and complaint requirements.
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Telephone: 1300 363 992
Privacy breaches
FHV Driver Training takes reasonable steps to prevent and respond to suspected or actual privacy breaches. Where personal information is lost, accessed, disclosed, modified or otherwise compromised without authorisation, FHV Driver Training will assess the circumstances and take appropriate action to contain and manage the incident.
Where a breach is subject to the Notifiable Data Breaches scheme or another mandatory notification requirement, FHV Driver Training will make the required notifications in accordance with applicable legal requirements.
Contacting FHV Driver Training about privacy
For questions about this Privacy Notice, requests to access or correct personal information, or privacy complaints, please contact:
Transport & Construction Training Institute (trading as FHV Driver Training)
Email: admin@fhv.edu.au
Telephone: 02 8766 9810
Address: 200 Military Road, Yennora NSW 2161
FHV Driver Training may update this Privacy Notice from time to time to reflect changes to privacy legislation, regulatory requirements, technology or its information-handling practices.
The current version will be made available on the FHV Driver Training website.